Share the workload between departments

Get everyone involved to save time.



Organize your tickets the way you want with the amazing kanban view.
Get an instant overview of your team's workload and check the status of a ticket based on your custom tailored SLA rules.


Multi Channels, Out-of-the-box.

Get in touch with your customers where they are.




Email


New incoming emails create tickets automatically.

Website Form


Qualify your customers queries with a customizable website form

Twitter


Listen to Twitter hashtags and create tickets on the fly if needed.

Live Chat


Use the Live Chat plugin on your website to instantly engage visitors.

Optimized for productivity

SLAs, Automation, Templates, and Canned Responses.


Odoo Helpdesk is optimized for your team's productivity:

  • Create your SLA rules and let Odoo take action automatically.
  • Automate emails or actions at different stages of ticket resolution.
  • Define dynamic email templates to automate the most common responses.
  • Escalate tickets to your manager in just a click.
  • Invite experts into a live discussion.
  • Use canned responses in live chat for instant answers.

Share the workload between departments

Get everyone involved to save time.



Develop your self-service platform by directly linking your FAQ, training videos, and presentations on a ticket. Develop a community around your product with the forum.


Fully integrated with Odoo Apps